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Cancel & Refund Policy

We understand that unexpected circumstances may arise, leading to cancellations. However, our policy states that a passenger-cancelled ride will not be refunded. If we cancel the ride, we will promptly return the funds to your account.

We will review all cancelled and rescheduled rides by the Owner

Refund Eligibility:

- Refunds will not be issued if the passenger paid for the ride but did not use the services.

- Refunds will not be issued if the passenger was disrespectful to the driver or other passengers.

- Refunds will not be issued if the passenger is a no-show at the pickup or drop location.

- Refunds will not be issued if the passenger changes the pickup or drop-off location and does not show up.

- Refunds will not be issued if the passenger’s flight is cancelled or delayed. In such cases, we will review the situation and determine whether to reschedule or provide a refund.

- Refunds will not be issued if the passenger did not call or text to verify the pickup location.

- Refunds will not be issued if passenger flight was canceled or delayed, causing us scheduling problems for pickup or drop-off.

- Refunds will not be issued if passenger unplanned leave the vehicle.

- Refunds will not be issued if there was an unseen accident.

- Refunds will not be issued a traffic accident, bad weather, or if we arrived late.

Please be informed that our policies may be subject to change without prior notice. We will endeavor to inform you of any such changes. Should you have any questions or concerns regarding our policy, please contact Wilgo On The Go Transportation at (205) 722-6186 Ext 101 or press “O” to reach the operator.

Call Us

(205) 722-6186

Our Location

Northport, AL
35473

Mon - Fri: 7:30 am - 3:00 pm
Saturday: 7:30 am - 10:30 pm
Sunday: 4:00 am - 3:00 pm

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